Our Privacy
Policy 🔒
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Last updated: June 1, 2026
At Labelle Kids Residence, we take your privacy seriously. This Privacy Policy describes how we collect, use, and handle your personal information when you use our services, visit our website, or interact with us in any way.
1. Information We Collect
We collect information that you provide directly to us, including your name, email address, phone number, postal address, and payment information when you enroll your child or communicate with us. We also collect information about your child, including their name, date of birth, medical information, and developmental records necessary for providing care services.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our childcare services; to process enrollments and payments; to communicate with you about your child's care and our services; to send you updates, newsletters, and marketing communications (with your consent); to comply with legal obligations; and to protect the safety and security of our facility and the children in our care.
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our facility and serving our families (such as payment processors and IT service providers), provided they agree to keep your information confidential. We may also disclose information when required by law or to protect the safety of our community.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. Child records are retained for a minimum of three years after the child leaves our facility, as required by Ghanan regulations. You may request deletion of your information at any time, subject to legal retention requirements.
6. Your Rights
You have the right to access, correct, update, or request deletion of your personal information held by us. You may also object to or restrict certain processing of your data, and you have the right to data portability. To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
8. Children's Privacy
We collect only the information necessary to provide care services for your child. We do not knowingly collect personal information from children without parental consent. Parents have the right to review, update, or request deletion of their child's information at any time. We encourage parents to supervise their children's online activities.
9. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Labelle Kids Residence. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email notification. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@labellekidsresidence.com or write to us at Labelle Kids Residence, Spintex, Near Coastal International School, Spintex, Accra. You may also call us at +233 24 915 2656.